Relating to Patients and Families
The Effective Communication and Cultural Competence Initiative is providing the means to make the Hospital more accessible, welcoming and more inviting for all patients and families, whatever their linguistic, cultural, dietary or spiritual needs. The initiative coordinates and unifies many ongoing division-specific projects and programs working toward a more culturally competent workplace. It also provides institution-wide training and education. Signs are posted at hospital entrances in multiple languages to let the foreign language or deaf patient know that interpreter services are available free of charge.
Some resources we provide to patients and families include:
24/7 over the phone interpreter services, free of charge
Speed dial *0100 to access interpreter service from any phone in the building
Interpreter conferencing to make outbound calls
Portable and dual handset interpreter phones
Deaf/Hard of Hearing Services
24/7 professional sign language interpreters, free of charge
Telecommunication Device for the Deaf (TDD/TTY)
New York Relay Service, 800-421-1220, free service used to connect to the patient or family member who uses a TDD/TTY
Special phones that blink when the phone rings for the hard of hearing
Closed Caption TV
Our Nutrition Services are also prepared to create meals that accommodate various cultural and dietary needs of those we serve. Delivering care to patients and families in a culturally effective manner benefits everyone. It increases patient satisfaction, patient safety, and patient adherence and may improve patient health outcomes.
Drug-Free and Alcohol-Free Workplace
St. Luke’s Cornwall Hospital is committed to maintaining a drug- and alcohol-free workplace and expects all staff to arrive and remain free of the influence of alcohol and drugs while they are on the job. Staff is specifically prohibited from working while “under the influence” or from the use, purchase, possession, sale, theft, distribution, diversion or transfer of alcohol or illegal drugs on hospital grounds or property or in any vehicle or equipment owned or operated by the Hospital. All employees selected for employment will be subjected to an extensive background check.
Because of our concerns for the health of our patients, staff and visitors, all SLCH sites are 100% tobacco-free. Tobacco products of any type (including chewing tobacco, cigars, pipes, cigarettes) are prohibited at all times inside any facility wholly owned and/or operated by the Hospital, inside any company vehicle and outside on any hospital property.
SLCH strives to be an organization where employees enjoy their work environment while creating extraordinary results. We also want it to be a place where open communication occurs comfortably across all levels.
To help meet these goals, the Hospital has an Employee Appearance Policy. All staff members are expected to be professionally and appropriately dressed and groomed for their position. Appearance and dress are a reflection on both the employee and St. Luke’s Cornwall Hospital. SLCH has an established dress code policy that is reviewed during New Hire Orientation. If you are required to wear a uniform for your position, you must, at all times, report to work wearing the designated uniform.
St. Luke’s Cornwall Hospital, in appreciation and recognition of the hard work and dedication of our employees, provides numerous appreciation and recognition events throughout the year. We also have a formal recognition program to recognize those employees who practice our Stellar Service Standards on a daily basis and go above and beyond the every day function of their job when it comes to customer service. There are different levels of recognition, which include our Catch a Star program.
The Hospital offers a number of special programs and services to help you balance the demands of work and home life. More information about the programs SLCH offers will be explained during New Hire Orientation.
SLCH collaborates with numerous outside organizations and companies to offer special pricing and discounts to its employees. Some of the discounts include:
Courtesy Discounts – Discounted hospital services may be extended to employees and eligible dependents.
Cafeteria Discount – 25% discount for hospital employees
Discounted Tickets – Broadway shows, theme parks, etc.
Computer Access and Services
The Hospital Intranet is accessible through any computer workstation at Hospital facilities, including within SLCH and all satellite locations. The Intranet is a valuable resource for news and events, policies and procedures, details on initiatives such as patient privacy and information security, and more. Most employees will receive an email account upon hire.
According to Hospital policy, the Internet should be used for business-related purposes and restricted personal use.
SLCH recognizes that Social Networking (i.e. personal web sites, blogs, Facebook, MySpace, Twitter, chat rooms, etc) can be used by employees for personal as well as business purposes. However, the Hospital is committed to ensuring that the use of such communications serves the needs of our business by maintaining the Hospital’s identity, integrity, and reputation in a manner consistent with our values and policies. More information on this policy will be explained during New Hire Orientation.