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Newburgh, NY – St. Luke’s Cornwall hospital has named Jessica Stephens, Radiology Technologist II, as its April Star of the Month. Stephens, an employee since 2005, was nominated after a recent encounter with a family in the Emergency Department (ED). A patient and her grandmother were greeted by Jessica who took the time to explain the medicine and tests her granddaughter were going to receive. By the time of the procedure the patient was calm and prepared, putting the family at ease. When asked if she liked her job Jessica replied “no, I love it,” and it shows! The family felt as though they were the only ones in the room. “Her positive attitude was contagious,” the patient’s family said. SLCH employees are nominated for the Star of the Month award by their co-workers, patients, physicians and/or visitors, based on Stellar Service Standards. These standards focus on making customers feel comfortable and important, providing timely and compassionate service and improving communication with our patients and staff. SLCH has named Susan Claudio as its March Star of the Month. Susan, a Rehabilitation Supervisor at the hospital, is being recognized for her passion and caring behavior. Susan, a Newburgh resident, has been an SLCH employee since 2005. During this time, she has demonstrated kindness and extreme dedication to her job. “I truly believe that if it weren’t for her, I would not be alive!” the patient said in a letter, “Her passion for what she does is like no other I have ever seen.” SLCH employees are nominated for the Star of the Month award by their co-workers, patients, physicians and/or visitors, based on Stellar Service Standards. These standards focus on making customers feel comfortable and important, providing timely, compassionate service and improving communication with our patients and staff. |
 Jessica Stephens Radiology Technologist |
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